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Düsseldorf, 14 August, 2025 – The DOUGLAS Group, Europe’s number one omnichannel premium beauty retailer, closed the third quarter of the financial year 2024/25 with solid growth and a significantly improved net income. Sales from April to June reached the mark of 1 billion euros, the first time in a third quarter.
Sander van der Laan, CEO of the DOUGLAS Group, said: “We have delivered solid overall growth and are on track to achieve our guidance for the current financial year. While customers in France keep a tighter hold on their spending, the good development in the vast majority of our 22 omnichannel markets brought us back to quarterly growth after a challenging second quarter. Our largest market, Germany, also picked up again and grew year-on-year. That said, we continue to do our homework: We remain committed to keeping SG&A costs under control and driving our strategic development, including strengthening our brand and advancing our supply chain and IT capabilities. These initiatives will make us more resilient in the future. We are confident that we are well positioned to seize the opportunities ahead in a market that continues to grow.”
Solid sales growth in Q3 – E-Com regained momentum
Group sales in the third quarter rose by 3.2% to 1.0 billion euros (lfl: +2.5%) – a return to year-on-year growth after the slight decline of -2.0% in the second quarter. Excluding the sold-off online pharmacy Disapo, Group sales increased by 4.0% year-on-year. Q3 sales benefitted from the calendar shift of Easter into April, which had previously led to a negative effect on Q2 sales.
Sales developed positively across all segments with the exception of France, which continues to suffer from subdued consumer sentiment. Central Eastern Europe – the fastest growing region – continued its strong sales trajectory with +10.5%. Parfumdreams / Niche Beauty sales increased by 19.2%, mainly due to a more effective commercial approach of Parfumdreams as well as ongoing strong development at Niche Beauty – driven by a constantly improved assortment. The prior-year quarter was further affected by temporary supply chain disruptions in the course of the integration of PD logistics into the omnichannel warehouse in Hamm, Germany. The DACHNL segment showed solid growth of 3.2%, with sales mainly driven by E-Com, store openings and refurbishments. Southern Europe grew sales by 1.4% and in France, NOCIBÉ reported a slight sales decline of -0.9%, but continued to gain market share in both stores and E-Com.
Group store sales rose by 2.1%, mainly driven by the expansion of the store network (lfl: -0.7%). Store sales in DACHNL grew by 1.3%, while Central Eastern Europe (+7.7%) and Southern Europe (+2.5%) accelerated their positive development. NOCIBÉ store sales went down by 1.6%. Store footfall was up in every segment except for France – leading to an overall increase of 5.7%, highlighting the relevance and attractiveness of the DOUGLAS brand in city centers and in shopping malls.
The E-Com business regained momentum: Sales growth outpaced stores in every segment except for Southern Europe, growing by 5.4% (excluding Disapo: +8.2%). E-Com sales in Central Eastern Europe continued to develop strongly and improved double-digit (+20.9%).
Significantly improved quarterly net result
The DOUGLAS Group safeguarded its profitability in the third quarter of 2024/25, reflecting a consistently tight cost management with lower SG&A expenses. Reported EBITDA improved by 1.4% to 154.6 million euros, corresponding to an EBITDA margin of 15.3% (PY: 15.6%). Adj. EBITDA decreased by -2.9% to 158.2 million euros, resulting in a margin of 15.7% (PY: 16.7%).
The net result improved significantly to a profit of 17.3 million euros (PY: -71.6 million euros), mainly as a result of the successful refinancing following the IPO in 2024 and subsequently lower interest payments. Net leverage stood at 2.7x as of 30 June 2025 (30 June 2024: 2.8x). The Group improved its average Net Working Capital as a percentage of LTM[1] Group sales to 5.0% (PY: 5.3%).
Solid performance in the first nine months
In the first nine months of the financial year 2024/25, the DOUGLAS Group delivered solid growth. Group sales increased by 2.9%, or 3.8% excluding Disapo, to 3.6 billion euros (lfl: +2.4%). Stores contributed 3.1% growth (lfl: +0.7%) and E-Com sales went up by 2.6%, or 5.2% excluding Disapo. Reported EBITDA rose by 8.5% to 626.7 million euros, resulting in a reported EBITDA margin of 17.4% (PY: 16.5%). Adjusted EBITDA amounted to 634.1 million euros, down -3.5% year-on-year (adj. EBITDA margin: 17.6%; PY: 18.8%). Free cash flow was 412.8 million euros (PY: 465.2 million euros) and net income rose to 161.3 million euros (PY: 12.2 million euros).
Execution of “Let it Bloom” strategy continues
The DOUGLAS Group continues to develop its store network and is making good progress in its ambition to open around 200 new stores by the end of the calendar year 2026 and refurbish around 400 existing ones. It has opened 22 new own stores between April and June 2025, including a new flagship store in Antwerp, Belgium, as well as a new NOCIBÉ flagship store with 300m² of sales area in Europe’s largest shopping center, Paris La Défense. 39 existing own stores were refurbished (including relocations). One store was closed in the same period. In the first nine months of the financial year, the DOUGLAS Group has opened 40 new stores (net) in total.
In the execution of its growth strategy “Let it Bloom”, the company reached further milestones:
2025 is a year of anniversaries for the DOUGLAS Group as the company celebrates not only the 25th birthday of its online shop and the 30th birthday of its loyalty program Beauty Card, but also the 115th year since the first DOUGLAS store opened its doors in Hamburg, Germany, on 1 June, 1910.
DOUGLAS Group confirms guidance for 2024/25
The DOUGLAS Group today confirmed its outlook for the current financial year. While the overall guidance remains unchanged, the company expects sales to be slightly above 4.5 billion euros (previously around 4.5 billion euros). The expectation of adj. EBITDA margin of around 17%, net income of around 175 million and average NWC of less than 5% of Group sales remains unchanged. In consideration of the global macroeconomic and political developments, the DOUGLAS Group will set up a new mid-term forecast as part of the business planning for the upcoming years and will thus comment on that at the full-year reporting in December.
Overview Financial Results (Q3 2024/25)
Sales per channel
Q3 2024/25 | Q3 2023/24 | Q3 2024/25 | Change | Change |
Group Sales | €977.1m | €1,008.1m | +3.2% | +2.5% |
Stores | €664.1m | €678.2m | +2.1% | -0.7% |
E-Commerce | €313.0m | €329.9m | +5.4% | +8.4% |
E-Commerce % of sales | 32.0% | 32.7% | +0.7ppts |
|
Sales per segment
Q3 2024/25 | Q3 2023/24 | Q3 2024/25 | Change (reported) | Change (lfl) |
Group Sales | €977.1m | €1,008.1m | +3.2% | +2.5% |
| €465.2m | €480.2m | +3.2% | +1.0% |
| €174.3m | €172.8m | -0.9% | -1.2% |
| €146.2m | €148.3m | +1.4% | +0.9% |
| €144.0m | €159.1m | +10.5% | +7.6% |
| €40.3m | €48.0m | +19.2% | +20.4% |
Key financial figures
Q3 2024/25 | Q3 2023/24 | Q3 2024/25 | Change (reported) |
Group Sales | €977.1m | €1,008.1m | +3.2% |
Reported EBITDA | €152.4m | €154.6m | +1.4% |
Adjusted EBITDA | €162.9m | €158.2m | -2.9% |
Reported EBIT | €69.2m | €55.5m | -19.8% |
Net Income | €-71.6m | €17.3m | +124.2% |
Free Cash Flow | €101.8m | €104.8m | +3.0% |
NWC % of sales (Ø LTM) | 5.3% | 5.0% | -0.3ppts |
Overview Financial Results 9M 2024/25
Sales per channel
9M 2024/25 | 9M 2023/24 | 9M 2024/25 | Change | Change |
Group Sales | €3,491.1m | €3,593.5m | +2.9% | +2.4% |
Stores | €2,332.9m | €2,405.3m | +3.1% | +0.7% |
E-Commerce | €1,158.2m | €1,188.1m | +2.6% | +5.3% |
E-Commerce % of sales | 33.2% | 33.1% | -0.1ppts |
|
Sales per segment
9M 2024/25 | 9M 2023/24 | 9M 2024/25 | Change (reported) | Change (lfl) |
Group Sales | €3,491.1m | €3,593.5m | +2.9% | +2.4% |
| €1,612.6m | €1,653.1m | +2.5% | +1.2% |
| €678.1m | €679.3m | +0.2% | -0.7% |
| €522.3m | €539.4m | +3.3% | +2.5% |
| €505.8m | €561.0m | +10.9% | +8.0% |
| €147.1m | €160.8m | +9.3% | +9.3% |
Key financial figures
9M 2024/25 | 9M 2023/24 | 9M 2024/25 | Change (reported) |
Group Sales | €3,491.1m | €3,593.5m | +2.9% |
Reported EBITDA | €577.4m | €626.7m | +8.5% |
Adjusted EBITDA | €657.1m | €634.1m | -3.5% |
Reported EBIT | €321.5m | €341.3m | +6.2% |
Net Income | €12.2m | €161.3m | +1217.4% |
Free Cash Flow | €465.2m | €412.8m | -11.3% |
Segment Overview: DACHNL (Austria, Belgium, Germany, Switzerland, The Netherlands), France (France, Monaco), SE / Southern Europe (Andorra, Croatia, Italy, Portugal, Slovenia, Spain), CEE / Central Eastern Europe (Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia), PD/NB (Parfumdreams, Niche Beauty)
[1] LTM = Last 12 months
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,920 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2024 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.
Peter Wübben
SVP Group Communications & Sustainability
Tel: +49 211 16847 6644
Mail: newsroom@douglas.de
John David Roeg
Investor Relations Lead
Tel: +49 160 5565762
Mail: ir@douglas.de
Düsseldorf, May 27, 2025 – The DOUGLAS Group celebrates its 115th anniversary as a retail company. On June 1, 1910 the sisters Anna and Maria Carstens opened the first store of “Parfümerie Douglas” in Hamburg, which has since grown into Europe's leading destination for premium beauty with around 19,000 employees and online and store presence in 1,900 locations in 22 countries. At the same time, the history of the DOUGLAS Group stands for female entrepreneurship and innovative spirit – values that remain integral parts of the company culture to this day. Between June 16 and 21, the company will celebrate its 115th anniversary at its Hamburg store at Jungfernstieg 24.
From Soap Factory to “Douglas Parfumery”
The origins of the DOUGLAS Group date back to 1821, when Scotsman John Sharp Douglas founded a soap factory in the city of Hamburg. He revolutionized soap production with his bold ideas: by using coconut oil, he managed to reduce the production time for soap from several days to just a few hours. He also had a keen sense of public relations, which is why the “J. S. Douglas Sons” brand quickly became popular beyond the city limits of Hamburg. In 1851, the “Chinese Sky Soap” was awarded a medal at the first World's Fair in London.
In 1910, Anna and Maria Carstens built on the success of “J. S. Douglas Sons”. They signed a license agreement with Berta Kolbe, the then manager of the soap factory, and obtained permission to use the company name, under which they opened the first “Parfümerie Douglas” on the high street Neuer Wall in Hamburg on June 1, 1910. With entrepreneurial foresight, strict customer focus, and a feel for the spirit of the times, the sisters created a brand that quickly established itself as a staple in Hamburg's shopping world and beyond, laying the foundation for an exceptional success story in German retail.
“With courage and passion, the Carstens sisters wrote German retail history that continues to this day,” said Sander van der Laan, CEO of the DOUGLAS Group. "We are carrying on this legacy by constantly providing new impulses and actively shaping trends – whether in our stores, in online shopping or in social commerce. Wherever our customers come into contact with DOUGLAS, we offer a comprehensive shopping experience that consistently puts them at the center of attention."
How the DOUGLAS Group is carrying on the legacy of the Carstens sisters
The history of the DOUGLAS Group shows that female entrepreneurship has always been an integral part of the company's identity. Born out of the vision of two sisters, many women have since driven the Group's continuous growth with passion and dedication. And this is still the case today: more than 80% of the DOUGLAS Group's managers are women. In 2024, Forbes Magazine and Statista named the company one of the best employers for women, ranking number three worldwide in the wholesale and retail sector and number one in Germany.
Continuous development and innovative strength have made DOUGLAS one of the best-known and most successful German retail brands in Europe. Thirty years ago, the company introduced a customer loyalty program that is now one of the most successful of its kind, with around 62 million Beauty Cards held across Europe. The first online shop was launched 25 years ago. Now the DOUGLAS Group generates around one-third of its annual consolidated sales in digital retail, with sales of around 1.5 billion euros. DOUGLAS has thus successfully transformed itself from a purely brick-and-mortar retailer into an omnichannel provider like hardly any other retail company. In numerous countries, the name “DOUGLAS” is synonymous with premium products, shopping experience, and expert advice, and the company's mint color has iconic status.
Today, the DOUGLAS Group is placing its “Let it Bloom” strategy at the heart of its activities. At its core is the continuous development of the omnichannel model: DOUGLAS offers a cross-channel shopping experience that combines advice and inspiration in its stores, online shop, and app. This is based on a very broad product range and an outstanding brand, combined with a clear guiding principle that builds on passion, appreciation, and ownership: “Make Life More Beautiful.”
Anniversary celebrations at the DOUGLAS store at Jungfernstieg 24 in Hamburg
To mark its 115th anniversary, celebrations will be held at the DOUGLAS store at Jungfernstieg 24 in Hamburg between June 16 and 21. Customers will have the opportunity to take part in a series of exclusive promotions and benefit from discounts. The offer creates a link between tradition and a modern shopping experience. The Jungfernstieg location, with its historical significance as the direct successor to the first “Parfümerie Douglas,” provides the ideal setting to bring 115 years of DOUGLAS to life for the public.
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.
Katinka Kohn
Corporate Communications Manager
Tel: +49 211 16847 6644
Mail: newsroom@douglas.de
Düsseldorf, 15 May, 2025 – The DOUGLAS Group, Europe’s number one omnichannel premium beauty retailer, completed the second quarter of the financial year 2024/25 with a slight decline in sales while at the same time significantly improving its net income. Rising global economic and political uncertainties increasingly impacted the premium beauty sector since the beginning of the year, resulting in lower footfall and fewer online visits. Like many other market players, the DOUGLAS Group was also affected by this development.
Sander van der Laan, CEO of the DOUGLAS Group, said: “We have responded decisively to the slowdown in consumer traffic and demand for premium beauty by initiating several stabilization measures, reviewing our expenditures and capex allocation. Undeterred by the market situation, we remain fully convinced of the strengths of our omnichannel business model, our unparalleled offering and unique brand as well as our passionate team. As the leading premium beauty retailer in Europe, we are strongly positioned in both the store business and online. We expect the global economic landscape and thus the premium beauty market to recover in the medium-term. And we are well prepared to seize the opportunities that will then arise.”
Q2 marked by outside factors – Central Eastern Europe sales continue to grow strongly
As a result of the increasing market weakness and customer uncertainty, Group sales in the second quarter decreased by 2.0% to 939.0 million euros (lfl: -2.5%). Group sales excluding the sold-off online pharmacy Disapo decreased by 1.0%. Quarterly performance was also influenced by one less day of trading due to the leap year 2024 (29 February 2024) and the calendar shift of Easter into Q3. Indeed, sales in April 2025 were above previous year’s figures.
Impacted by several external factors, sales from January to March developed differently across segments and channels. Central Eastern Europe continued to grow strongly with an increase of 7.6%. While sales in Southern Europe (+0.4%) remained largely flat, weakened consumer sentiment was prominent in DACHNL (-3.7%), France (-2.5%) and at Parfumdreams / Niche Beauty (-0.7%).
Store sales remained flat at -0.1% (lfl: -2.4%), supported by the expansion of the network with a high number of openings in the last twelve months. Store sales in DACHNL and France decreased 2.8% and 2.0% compared to the prior year period. Central Eastern Europe (+5.5%) and Southern Europe (+1.6%) continued to grow, yet at a slower pace. E-Com sales declined by 5.6% and by 2.6% excluding Disapo. In Central Eastern Europe, online sales continued to expand and grew 14.6%. The Group’s online business accounted for around a third of sales in the second quarter.
Improved net income and continued cost discipline
The DOUGLAS Group retained a relatively healthy level of profitability in the second quarter of 2024/25. Reported EBITDA improved by 14.5% to 122.0 million euros, corresponding to an increased margin of 13.0% (PY: 11.1%). Year-on-year growth was driven by significantly lower adjustments. Adj. EBITDA came in at 122.4 million euros, resulting in a margin of 13.0% (PY: 15.2%).
Net income improved significantly by 54.0% to -19.0 million euros (PY: -41.3 million euros), mainly due to a substantially lower negative financial result as a result of the IPO proceeds and successful refinancing in 2024. Net leverage stood at 2.8x as of 31 March 2025 (31 March 2024: 2.7x), impacted by lease investments relating to store openings, contract renewals and supply chain operations. At the same time, net financial debt was down around 96 million euros. Average LTM Net Working Capital (NWC) as a percentage of Group sales improved 0.2ppts. to 5.3% (Q2 2023/24 LTM: 5.5%).
Robust half-year performance
In the first half of the financial year (October 2024 to March 2025), the DOUGLAS Group generated sales of around 2.59 billion euros – an increase of 2.8% (lfl: +2.4%). Group sales excluding Disapo rose 3.7%. Reported EBITDA grew 11.1% to 472.1 million euros. Adj. EBITDA amounted to 475.9 million euros, a decrease of 3.7%. Store sales grew 3.5% (lfl: +1.4%), while E-Com sales increased 1.5% (E-Com excluding Disapo: +4.0%). Net income rose sharply to 144.0 million euros, an improvement of 71.7%, mainly driven by higher sales, lower operating expenses, and a significantly improved financial result. Free cash flow came in at 308.0 million euros (PY: 363.4 million euros).
Stabilization measures take effect
Following the slowdown in the premium beauty market, the DOUGLAS Group already launched several countermeasures to drive sales, stabilize its gross margin and safeguard profitability, including SG&A (sales, general and administrative) cost reductions and tightening of NWC.
Continued investments in “Let it Bloom” strategy
The DOUGLAS Group continues to develop its store network and is making good progress in its ambition to open around 200 new stores by the end of the calendar year 2026 and refurbish around 400 existing ones. It has opened 9 new own stores between January and March 2025. 28 existing own stores were refurbished (including relocations). 11 stores were closed in the same period. In the first six months of the financial year, the DOUGLAS Group has opened 17 new stores (net) in total.
The Group also continues to implement sustainability in its store network and has initiated a broad rollout of Green Lease agreements – distinct contracts between landlord and tenant which include a specific legal clause that aims for more environmentally friendly real estate use through mutual sharing of responsibility. Agreements have already been finalized with major property owners in the retail sector, covering around 170 DOUGLAS and NOCIBÉ stores. The company is actively engaged in advanced discussions with further landlords, with a wider implementation planned for the future.
Irrespective of the challenging environment, the DOUGLAS Group remains firmly convinced of its omnichannel business model as the winning formula for premium beauty. It continues to invest in its growth strategy “Let it Bloom” and has recently achieved a number of milestones in key initiatives:
DOUGLAS Group confirms guidance for 2024/25
To reflect the changed market environment, the DOUGLAS Group revised its guidance for the financial year 2024/25 on 20 March 2025. The company today confirmed this outlook and continues to expect sales of around 4.5 billion euros, an adj. EBITDA margin of around 17% and a net income of around 175 million euros. Average NWC is expected to amount to less than 5% of Group sales. In consideration of the global macroeconomic and political developments as well as the sentiment in the beauty markets, the company will set up a new mid-term forecast as part of the business planning for the upcoming years and will thus comment on that at the full-year reporting in December.
Overview Financial Results (Q2 2024/25)
Sales per channel
Q2 2024/25 | Q2 2023/24 | Q2 2024/25 | Change | Change |
Group Sales | €958.4m | €939.0m | -2.0% | -2.5% |
Stores | €626.9m | €626.1m | -0.1% | -2.4% |
E-Commerce | €331.5m | €312.9m | -5.6% | -2.5% |
E-Commerce % of sales | 34.6% | 33.3% | -1.3ppts |
|
Sales per segment
Q2 2024/25 | Q2 2023/24 | Q2 2024/25 | Change (reported) | Change (lfl) |
Group Sales | €958.4m | €939.0m | -2.0% | -2.5% |
| €459.4m | €442.2m | -3.7% | -4.7% |
| €168.5m | €164.3m | -2.5% | -3.4% |
| €141.9m | €142.5m | +0.4% | -0.9% |
| €136.2m | €146.5m | +7.6% | +4.4% |
| €43.7m | €43.4m | -0.7% | -1.0% |
Key financial figures
Q2 2024/25 | Q2 2023/24 | Q2 2024/25 | Change (reported) |
Group Sales | €958.4m | €939.0m | -2.0% |
Reported EBITDA | €106.6m | €122.0m | +14.5% |
Adjusted EBITDA | €145.9m | €122.4m | -16.1% |
Net Income | €-41.3m | €-19.0m | +54.0% |
Free Cash Flow (FCF) | €-96.0m | €-186.5m | -94.2% |
NWC % of sales (Ø LTM) | 5.5% | 5.3% | -0.2ppts |
Overview Financial Results (H1 / 6M 2024/25)
Sales per channel
H1 2024/25 | H1 2023/24 | H1 2024/25 | Change | Change |
Group Sales | €2,514.0m | €2,585.4m | +2.8% | +2.4% |
Stores | €1,668.8m | €1,727.2m | +3.5% | +1.4% |
E-Commerce | €845.2m | €858.2m | +1.5% | +4.1% |
E-Commerce % of sales | 33.6% | 33.2% | -0.4ppts |
|
Sales per segment
H1 2024/25 | H1 2023/24 | H1 2024/25 | Change (reported) | Change (lfl) |
Group Sales | €2,514.0m | €2,585.4m | +2.8% | +2.4% |
| €1,147.4m | €1,173.0m | +2.2% | +1.2% |
| €503.8m | €506.5m | +0.5% | -0.5% |
| €376.1m | €391.1m | +4.0% | +3.3% |
| €361.8m | €401.9m | +11.1% | +8.0% |
| €106.9m | €112.8m | +5.5% | +5.1% |
Key financial figures
H1 2024/25 | H1 2023/24 | H1 2024/25 | Change (reported) |
Group Sales | €2,514.0m | €2,585.4m | +2.8% |
Reported EBITDA | €425.0m | €472.1m | +11.1% |
Adjusted EBITDA | €494.2m | €475.9m | -3.7% |
Net Income | €83.9m | €144.0m | +71.7% |
Free Cash Flow (FCF) | €363.4m | €308.0m | -15.3% |
Segment Overview: DACHNL (Austria, Belgium, Germany, Switzerland, The Netherlands), France (France, Monaco), SE / Southern Europe (Andorra, Croatia, Italy, Portugal, Slovenia, Spain), CEE / Central Eastern Europe (Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia), PD/NB (Parfumdreams, Niche Beauty)
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2024 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.
Peter Wübben
SVP Group Communications & Sustainability
Tel: +49 211 16847 6644
Mail: newsroom@douglas.de
Stefanie Steiner
Director Investor Relations and M&A
Tel: +49 211 16847 8594
Mail: ir@douglas.de
Düsseldorf, 9 April 2025 – The DOUGLAS Group, Europe’s number one omnichannel destination for premium beauty, relaunches its renowned loyalty program, the DOUGLAS Beauty Card, with new benefits and services tailoring it even more closely to customers’ interests and needs. The new tiered program launches today in the Netherlands and Belgium, with other countries to follow in due course.
The DOUGLAS Beauty Card is one of the most successful loyalty programs in the beauty industry across Europe with around 59 million members (as of September 30, 2024). Initially launched in Germany 30 years ago, today every third household in the Group’s largest markets has a Beauty Card. “With the new DOUGLAS Beauty Card, we want to offer our customers an even more personalized and emotionally engaging beauty shopping experience with experiential rewards and premium benefits both online and in our stores”, said Eva Molsich, SVP Group CRM & Analytics at the DOUGLAS Group. “Our goal is to build long-term loyalty by strengthening the bond with our customers and drive sales by increasing the frequency and number of annual purchases.”
Incentivized omnichannel shopping experience
The revamped loyalty program is an integral part of a holistic, omnichannel CRM approach that is rooted in the DOUGLAS Group’s ‘Let it Bloom’ strategy and its ambition to offer the most customer-friendly omnichannel experience. It seamlessly integrates online channels with around 1,900 DOUGLAS and NOCIBÉ stores, inviting customers into an exclusive world of beauty benefits, which they can enjoy both online and offline. Innovations such as the ‘favorite store’ feature and access to in-store beauty services and events create compelling incentives for omnichannel shopping.
The enhanced program features three tiers: Beauty Card, Beauty Card Gold, and Beauty Card Platinum. Customers are assigned to a tier based on the number of Beauty Points collected through their annual online and offline purchases. Each tier offers a range of personalized gifts and discounts, beauty service rewards, and exclusive access to events and member-only sales, incentivizing customers to move up the tiers and unlock exclusive advantages.
Digital and physical card with modern design
Customers can enroll in the omnichannel Beauty Card program either online or in-store, choosing between a digital and / or physical card. The new physical card, made of at least 98% recycled plastic, is fully recyclable and features a modern, shimmering design in the brand color mint, reflecting DOUGLAS’ premium brand positioning.
Communication through innovative international 360-degree marketing campaign
The launch of the new loyalty program will be powered by a dedicated international 360-degree marketing campaign under the slogan "YOUR BEAUTY, YOUR BENEFITS. AGAIN & AGAIN.” Central to the campaign is a mint-colored Beauty Card frame, mirroring the shape of the physical card and serving as a recurring element across all campaign assets. The frame highlights people, faces, products, and specific benefits, symbolizing the versatile applications and personalized rewards of the new Beauty Card while shifting the focus from the physical to the digital card.
Following its introduction in the Netherlands and Belgium, the new loyalty program will be gradually rolled out across the DOUGLAS Group in line with the standardization of the Group’s IT infrastructure. The next countries to adopt the program in 2025 will be Switzerland, Italy, Germany, Austria, Hungary, Poland and Lithuania. All other countries will be integrated gradually over the coming years to achieve a harmonized Group-wide program.
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2024 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.
Maren Peters
Corporate Communications Manager
Tel: +49 211 16847 6644
Mail: newsroom@douglas.de
Düsseldorf, 26 March 2025 – The DOUGLAS Group, Europe’s number one omnichannel premium beauty destination, has initiated a broad rollout of so-called Green Lease agreements, marking a major milestone in the execution of its sustainability strategy. These agreements are distinct contracts between landlord and tenant which include a specific legal clause that aims for more environmental friendly real estate use including the reduction of CO₂ emissions through mutual sharing of responsibility. Agreements have already been finalized with major property owners in the retail sector, including ECE Group and Klépierre, covering around 170 DOUGLAS and NOCIBÉ stores. The company is actively engaged in advanced discussions with a range of further landlords – with a wider implementation planned for the future.
Sander van der Laan, CEO of the DOUGLAS Group, said: “We are 100% committed to making our stores, offices and warehouses as sustainable as possible. As a retailer with around 1,700 stores under own operations across Europe, we take our responsibility very seriously and know that we have a major impact. The Green Lease agreements underscore our engagement for sustainability and aim to reduce our environmental impact. Our stores generate the highest energy consumption within our group and by closely collaborating with our real estate partners, we take a great step towards our long-term vision for a greener, more energy-efficient store network.”
By partnering with its landlords on Green Leases, the DOUGLAS Group further anchors sustainability as a key component in the development of its store network. The contracts include the integration of energy-efficient technologies, such as LED lighting, advanced HVAC systems, and the use of renewable energy sources. The real estate partners will align their building designs with high sustainability standards, contributing to the creation of resource-efficient spaces, which benefits both the property owner and the DOUGLAS Group as the tenant – and ultimately also the environment.
Marcel Uphues, SVP Group Controlling & Real Estate at the DOUGLAS Group, said: “We are proud to have strong partners at our side who support our commitment to make our stores as sustainable as possible. Closely working together with our real estate partners is crucial to our efforts to promote a greener, more sustainable future, and we can only achieve this goal by sharing responsibility. With this milestone, we are setting a benchmark for the retail industry and the real estate environment.”
Implementation of Smart Meters and green electricity
In addition to Green Leases, the DOUGLAS Group is implementing further initiatives and activities in order to increase the sustainable use of its real estate. These include the Group-wide rollout of Smart Meters, which allow for an improved monitoring of energy consumption. The company is committed to install the technology in a majority of its stores and offices by the end of the financial year 2024/25. The DOUGLAS Group has also achieved major progress in transitioning to renewable energy sources: It already uses green electricity in both stores and offices in 50% of the countries in which it operates, and plans to expand this initiative in the coming years.
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2024 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange. For further information please visit the DOUGLAS Group Website.
Katharina Lessenich
Tel: 0211168476644
Mail: newsroom@douglas.de
Düsseldorf, 20 March 2025 – In light of a slowdown in the European premium beauty market – most notably in Germany and France – the DOUGLAS Group is adjusting its guidance for the current financial year. The already weak customer sentiment, burdened by global macroeconomic and political uncertainties, has continued to deteriorate since February, leading to a decline in footfall in stores and traffic online. The Group is also assessing its mid-term guidance including the expected leverage ratio and will inform about this on the occasion of the Q2 reporting on 15 May.
Sander van der Laan, CEO of the DOUGLAS Group, said: “The increasing economic and political global tensions have now also reached the premium beauty sector in Europe. In the past weeks we have seen an accelerating slowdown in consumer traffic and demand in the market, which also impacts the business of the DOUGLAS Group. Hence, our recent sales and gross profit developments have not met our initial expectations. We have to face this current situation and therefore adjust our guidance for this financial year. We already have initiated several countermeasures to stabilize our performance. The DOUGLAS Group is well positioned and our omnichannel strategy continues to be the winning model for premium beauty.”
Markets characterized by uncertainty and lower willingness to spend
The recent deterioration in customer demand has mostly affected the DOUGLAS Group’s two most important beauty markets of Germany and France, where customer traffic has notably decreased. The company attributes this development mainly to a growing uncertainty among consumers regarding macro-economic and geopolitical tensions, the economic and political situation in Germany and looming international trade conflicts which could harm key industries and burden the overall purchasing power in Europe. Growth in most of the other 20 DOUGLAS Group omnichannel countries also slowed down, but still developed relatively robust.
Guidance for 2024/25 adjusted
In light of the overall negative development, the Management Board of the DOUGLAS AG today has adjusted the guidance for the financial year 2024/25:
The guidance on Net Working Capital remains unchanged: on average, Net Working Capital is still expected to amount to <5% of Group sales.
Countermeasures to drive sales and stabilize profitability
The DOUGLAS Group already launched several countermeasures to drive sales, stabilize its gross margin and safeguard profitability, including SG&A (sales, general and administrative) cost reductions, tightening of NWC and capital expenditures as well as a capital re-allocation to adjust to the current market development.
Undeterred by the market situation, the DOUGLAS Group remains fully convinced of the effectiveness and attractiveness of its omnichannel model. The company continues to invest in its growth strategy ‘Let it Bloom’, including, among others, the expansion and refurbishment of its store network across Europe, the E-Com business, and the future-proof transformation of its Supply Chain and Group-wide IT infrastructure.
“These are challenging times and we already took striking decisions,” said van der Laan. “We move every lever in our business to safeguard our sales and profits – as well as our employees and shareholders. We do this very consistently and with highest priority: with targeted investments in growth and with extensive cost savings. We are confident that we will overcome these challenges and that the premium beauty market will recover when the global economic situation improves.”
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2024 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.
Peter Wübben
SVP Group Communications & Sustainability
Tel: +49 211 16847 6644
Mail: newsroom@douglas.de
Stefanie Steiner
Director Investor Relations and M&A
Tel: +49 211 16847 8594
Mail: ir@douglas.de
Düsseldorf, 12 March, 2025 – Marco Giorgetta, currently Chief Financial Officer (CFO) of DOUGLAS Southern Europe and Italy, will take over the position as new DOUGLAS Group CFO from Mark Langer, who decided to leave the company after four successful years. With this thoroughly planned step, the DOUGLAS Group ensures a smooth transition and continuity at the top of its finance organization. The Supervisory Board already confirmed Mark Langer’s resignation and the appointment of Marco Giorgetta as of May 1.
“With Mark Langer, we are losing a valued colleague and financial expert with whom we have shared many successful achievements”, DOUGLAS Group CEO Sander van der Laan said. “Mark Langer made a crucial contribution to the development and implementation of our ‘Let It Bloom’ strategy and created a solid financial foundation for the future of our company including our IPO. I would like to sincerely thank him on behalf of the Management Board and the entire DOUGLAS Group. At the same time, with Marco Giorgetta we gain an experienced finance and retail manager who knows the beauty market and the company inside out. We are very happy to have found this excellent internal successor, who brings strong leadership skills and great expertise in our business and thus ensures consistency in our financial activities and beyond.”
“I‘m thankful for my time at DOUGLAS”, Mark Langer said. “After the IPO in 2024, the first Annual Shareholder Meeting of the DOUGLAS AG this February and most recently the successful closure of the new refinancing, the right time has come for me to initiate my succession. I am happy to hand over my tasks to such an experienced finance manager and business leader as Marco Giorgetta, with whom I’ve worked closely together already in his current position.”
“I appreciate the trust that is placed in me to take on the role of the DOUGLAS Group CFO”, said Marco Giorgetta. “I am very much looking forward to the new tasks and working together with all the colleagues in Düsseldorf and the country clusters as well as with Sander van der Laan and Philipp Andrée in the Management Board. An exciting new chapter is beginning for me, and I am confident that we will continue the successful course of the DOUGLAS Group all together.”
Mark Langer joined DOUGLAS in May 2021 as CFO and did successfully steer and develop the overall finance functions of the Group, but also the Legal Department, Real Estate, Supply Chain, Indirect Procurement, Internal Audit Quality Assurance and the Project Management Office (PMO). Starting his career at McKinsey & Company and Procter & Gamble, Mark Langer worked in leading top-positions at the fashion brand HUGO BOSS from 2003 to 2020, most recently as CEO & Chairman of the Management Board.
Marco Giorgetta joined DOUGLAS Italy as CFO in 2017 and additionally took over the responsibility as CFO Southern Europe in 2021. Prior to that, he was CFO at Limoni, an Italian beauty chain which DOUGLAS acquired in 2017. From 2011 to 2017, Marco Giorgetta worked for the private equity firms Bridgepoint and Orlando Italy, and before he began his career in the Investment Banking division at Morgan Stanley.
Dr. Henning Kreke, Chairman of the Supervisory Board, said: “DOUGLAS’ success story in recent years is also due to the strong work of Mark Langer and his teams. On behalf of the Supervisory Board, I would like to thank him for his dedication and ongoing passion for DOUGLAS and to also warmly welcome Marco Giorgetta in his new role as Group CFO. I am happy that we have found a great internal successor in Marco Giorgetta ensuring a smooth transition, long term continuity and sustainable growth for the company. With his profound track record coupled with a passion for omnichannel retail, Marco Giorgetta will further enhance the strong financial position of the DOUGLAS Group. We wish both Mark Langer and Marco Giorgetta all the best for their next steps.”
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.
Peter Wübben
SVP Group Communications & Sustainability
Tel: +49 211 16847 6644
Mail: newsroom@douglas.de
Düsseldorf, 10 March, 2025 – The DOUGLAS Group, Europe’s number one omnichannel premium beauty destination, has secured a partial financing with no in rem security through a German private placement (Schuldscheindarlehen) of 200 million euros. Together with 250 million euros of liquidity from the operational business, the funds will be used to fully repay the bridge facility of 450 million euros set up one year ago after the IPO at the Frankfurt Stock Exchange. Although the DOUGLAS Group could have extended the bridge twice for six months each, the company repaid the facility at first due, thus reducing interest costs by around 3.3 million euros.
Diversified maturity profile – increasing financial flexibility
Conceived with a marketing volume of 150 million euros, the DOUGLAS Group ultimately achieved a volume of 200 million euros for the private placement. Investors from both Germany and abroad, with a strong commitment from each of the four arranging banks, are participating in the placement. Maturities range from three to seven years. As a result, the company diversified its maturity profile and further reduced costs of debt. The interest cost savings from the private placement can be used to support the Group’s expansion plans.
Mark Langer, CFO of the DOUGLAS Group, said: “This step and the repayment of debt with our own operational liquidity are a clear signal: We shall and will significantly reduce our debt. Our continuously improving financial profile and increasing financial flexibility are key to the further expansion of our successful business model. We believe we are well set for the future.”
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.
Peter Wübben
SVP Group Communications & Sustainability
Tel: +49 211 16847 6644
Mail: newsroom@douglas.de
Stefanie Steiner
Director Investor Relations and M&A
Tel: +49 211 16847 8594
Mail: ir@douglas.de
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